8 mbet's Privacy Policy

Introduction

8 mbet (referred to below as "we", "our", or "the platform") takes the privacy of users' personal information very seriously. This privacy policy document sets out in detail what information is collected when you use our website and services, how it is processed, and under what circumstances it may be shared with third parties.

You are requested to read this policy carefully before using 8 mbet's services. Our Terms and Conditions and this privacy policy together form the agreement that applies between you and us. By registering on the platform or using our services, you are considered to have accepted the terms of this policy.

This policy has been last updated and has been prepared following data protection guidelines applicable to Bangladeshi users.

Data Collection

8 mbet collects user information in several ways. This data collection process can be divided into two main categories:

2.1 Information You Provide Directly

When you open an account at 8 mbet, make a deposit, or contact the support centre, you directly provide the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID card or passport details (for identity verification)
• Payment method details — such as bKash, Nagad, or Rocket account numbers
• Messages or queries sent to the support centre

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device type
• Browser and operating system information
• Browsing activity and time spent on the platform
• Login time and session data
• Gaming history and transaction records
• Location data (subject to device permissions)

Purpose of Data Use

8 mbet does not use your information for any unnecessary purpose. Collected information is used only for the following purposes:

3.1 Account Management and Identity Verification

The information provided is used to confirm each user's identity and keep accounts secure. This is essential for preventing fraudulent activity and ensuring account security.

3.2 Processing Financial Transactions

Payment-related information is used to correctly process deposit and withdrawal requests. This information is required to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer.

3.3 Providing Customer Support

Account information helps our 24/7 live chat and email support team understand your issue and provide a prompt resolution. This information is needed to understand the context of any request during support.

3.4 Sending Relevant Notifications

New bonus offers, promotions, or important account-related notifications may be sent to your email or mobile. You may request to stop receiving such communications at any time.

3.5 Compliance and Risk Management

User information and activity patterns are analysed to detect suspicious activity, prevent multiple accounts, and stop bonus abuse.

Sharing Data with Third Parties

8 mbet does not sell or transfer your personal information to third parties for commercial purposes. However, in certain circumstances, necessary information may be shared with selected third parties:

4.1 Payment Processors

Necessary transaction information is shared with our payment partners (service providers related to bKash, Nagad, Rocket) and banking institutions to complete deposit and withdrawal processes. These partners have their own privacy policies.

4.2 Game Software Providers

Pragmatic Play, PG Soft, JILI, Evolution, and other game studios may receive the minimum information necessary to provide their services. This information is used solely for the purpose of maintaining the quality of gaming services.

4.3 Technology and Analytics Services

Anonymised data may be shared with specific technology partners to improve platform performance and ensure cybersecurity.

4.4 Legal Obligations

We may be legally required to provide information under a valid order from Bangladesh's legal authorities or a competent judicial body. In such cases, only the minimum necessary information is provided.

Cookies and Tracking

The 8 mbet website uses cookies and similar technologies. Cookies are small data files stored in your browser that help improve your experience on the platform.

5.1 Essential Cookies

These cookies are essential for maintaining login sessions, verifying security tokens, and keeping the platform's core functions running. Without them, the platform does not work properly.

5.2 Performance Cookies

These cookies are used to understand which pages are visited most, where issues arise, and which parts of the platform need improvement. They do not reveal personal identity.

5.3 Preference Cookies

These cookies are used to remember your language preference, display settings, or other personalised configurations. You can control or delete cookies at any time from your browser settings, though some functionality may become limited.

Data Storage and Security

8 mbet has adopted industry-standard technical and organisational measures to ensure the security of your information.

6.1 Encryption Technology

All data transmitted on the platform is secured through SSL (Secure Sockets Layer) encryption. Payment-related information is stored using the highest level of encryption technology.

6.2 Access Controls

Only authorised 8 mbet staff have access to user information on a need-to-know basis, and this is strictly monitored. A log of every access is recorded.

6.3 Data Retention Period

Information for active accounts is retained for as long as the account remains open. Even after an account is closed, certain information may be retained within the limits of legal requirements for legal obligations, dispute resolution, or fraud prevention.

6.4 In the Event of a Data Breach

If a security breach occurs for any reason and there is a possibility that it affects your information, we will notify you as quickly as possible and take the necessary protective measures.

Your Rights

You have several rights regarding your personal information, which 8 mbet respects:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or outdated information.
• Right to Erasure: In certain circumstances you may request that your information be deleted, though some information may need to be retained due to legal obligations.
• Right to Object to Processing: You may object to your information being used for marketing purposes.
• Right to Data Portability: You may request your information in a structured, readable format.
• Right to Withdraw Consent: You may withdraw from any data processing carried out on the basis of consent at any time.

To exercise these rights, contact our support team via live chat or email. To learn more about rights and limits related to responsible gaming, please read our Responsible Gaming page.

Protection of Minors

All casino and betting activities at 8 mbet are strictly for users aged 21 and above. Under no circumstances do we knowingly collect information from or provide services to anyone under the age of 21.

Full services are not activated until the age verification process is completed at the time of registration. If it is found that a minor's information has entered our system, that account will be closed immediately and the collected information will be deleted.

If a parent or guardian believes their child has registered on our platform, please contact our support team without delay.

Policy Changes

8 mbet reserves the right to change or revise this privacy policy from time to time. Registered users will be informed of changes via email or a platform notification before they take effect.

For significant changes, users will be notified at least seven (7) days before the effective date. Continued use of the platform after changes have been made will be considered acceptance of the revised policy.

Our support team can provide previous versions of the policy on request. Further details about the platform can also be found on our About 8 mbet page alongside this policy.

Contact and Complaints

Please contact us for any questions, requests, or complaints regarding this privacy policy. 8 mbet provides support in Bengali and English 24 hours a day, 7 days a week.

Visit our FAQ section to find answers to common questions — it covers many frequently asked questions about accounts, payments, and privacy.